Returns & Refunds
Last Updated: 11/12/2025
30-Day Returns Guarantee
We guarantee satisfaction within 30 days or get your money back!
If not satisfied with your purchase, return within 30 days for a full refund.
Eligibility for Returns
- Item returned within 30 days of purchase
- Jewelry in original, unworn condition
- Original packaging and documentation intact
- No alterations or modifications
- BIS Hallmark certification intact
Refund Timeline
Inspection: 5-7 business days
Refund Processing: 7-10 business days after approval
Total Time: 12-17 business days
Non-Returnable Items
- Customized/bespoke pieces
- Items showing signs of wear
- Items without original packaging
- Items beyond 30 days
Return Process
- Contact us with order details
- We review within 2 business days
- Receive return shipping label
- Ship item back
- Refund processed after inspection